Mydigitaloffice Glossary

Written By Eric Magas (Draft Writer)

Updated at November 3rd, 2023

This is a auto-generated Article of all your definitions within the glossary.


This is a auto-generated Article of all your definitions within the glossary.

  • 30/60/90 Report

    A myPerspective report listing the outstanding balances aged 30, 60, and 90 days.

  • ADR

    Average Daily Rate. The measure of the average paid for rooms sold in a given time period. The metric covers only revenue-generating guestrooms.

  • API

    A set of functions and procedures allowing the creation of applications that access the features or data of an operating system, application, or other services.

  • AR Aging

    The outstanding balances of clients and the length of time the invoices have been outstanding.

  • ARI

    Average Rate Index. ARI is calculated by comparing the Average Daily Rate (ADR) across a range of your competitor hotels. The formula is: ARI = Your ADR / Competitors average ADR.

  • ARR

    Average Room Rate. The average room rate, or average daily rate. The terms ARR and ADR are interchangeable. Average room rate measures the average amount paid per night for a room type.

  • audited data

    Data that has undergone review and assessment to ensure its quality and validity

  • Benchmarking

    Comparing the hotel’s performance metrics to the competitors’.

  • BOB

    Business on Books. Reservations and overnight stays already booked.

  • Budget

    A budget is a quantified expectation for what a hotel wants to achieve. Its characteristics are: The budget is a detailed representation of the future results, financial position, and cash flows that management wants the business to achieve during a certain period of time.

  • bulk scan

    A hard copy document that is scanned with a matching bulk scan cover sheet provided by myDigitalOffice.

  • business date

    The date reports are run for. For example, if today is June 13 then the night audit conducted this morning generated reports for a business date of June 12.

  • Business Intelligence

    Combines business analytics, data mining, data visualization, data tools and infrastructure, and best practices to help organizations make more data-driven decisions. For example, myPerspective, myRevenue, and Datavision.

  • C&E

    Conference and Event

  • Chart of Accounts

    A list of account codes and their descriptions

  • Cloud-Based

    Data that is stored, managed and processed on a network of remote servers hosted on the internet, rather than on local servers or personal computers.

  • COA

    Chart of Accounts

  • Compliance Dashboard

    Tool that reports on the report submission and signing compliance of properties.

  • Comp Rooms

    A guest room for which no charge is made.

  • Compset

    Competitive Set. A group of hotels that compete with a property for business and is selected with the purpose of benchmarking performance against the competition.

  • Controller

    The Hotel Controller's primary responsibility is the management and oversight of onboard storeroom inventory and accurate reporting of inventory data. The Hotel Controller audits all invoices and requisitions of incoming and outgoing products to and from main storeroom.

  • CPAR

    Cost Per Available Room

  • CPOR

    Cost Per Occupied Room

  • CRS

    Central Reservation System

  • CS Team

    Customer Success Team

  • designated property contact

    Person designated by your Hotel Management Group as the primary contact for myDigitalOffice to work with. Most often this is the General Manager at a property.

  • F&B

    Food and Beverage

  • Forecast

    The goal of forecasting is to predict how many rooms will sell, and for what rates, in future weeks and months. Forecasting helps hoteliers anticipate staffing needs, plan marketing spending, and know when to yield rates up and down.

  • Fosse

    A Property Management System used by Marriott

  • General Ledger

    The main accounting record of a company or organization.

  • General Manager

    The person ultimately responsible for a hotel's performance.

  • GL

    General Ledger

  • GM

    General Manager. The person ultimately responsible for a hotel's performance.

  • GOP

    Gross Operating Profit. The Hotels profits after subtracting all of their operating expenses. It illustrates the level of the operational profitability of a hotel.


    Gross Operating Profit Per Available Room. GOPPAR is calculated by dividing the gross operating profit (GOP) by the number of available rooms in the hotel.

  • GSS

    Guest Service Score (for example, Medalia) or Guest Satisfaction

  • Guest Count

    The number of people staying in the hotel on a specific night.

  • Guest Satisfaction

    A measurement that determines how happy and satisfied guests are with the property products and services. For example, Medallia.

  • HMG

    Hotel Management Group

  • HMG Contact Sheet

    An Excel file for recording user details for anyone requiring access to the myDigitalOffice solutions for a HMG. This may include permissions for some solutions.

  • Hotel Code

    Your hotel code is a series of letters and/or numbers used as a unique identifier for your property. This is usually your brand code. It will be the first part of your myDigitalOffice email address (for example, if your property email address is then your hotel code is abcde). If you do not know your Hotel Code contact myDigitalOffice.

  • Hotel Group

    A group of hotels that share the same brand.

  • Hotel Information Sheet

    Excel document for recording the hotel information required by myDigitalOffice for onboarding.

  • ignore section

    Category in the myPerspective 1.0 Trial Balance Breakdown. Items in this category are not included in the Trial Balance Breakdown. This can be due to a duplicate item or the item being excluded by an Accounting Team.

  • Journal Entry

    A journal entry is used to record a business transaction in the accounting records of a business. A journal entry is usually recorded in the general ledger; alternatively, it may be recorded in a subsidiary ledger that is then summarized and rolled forward into the general ledger. The general ledger is then used to create financial statements for the business.

  • KPI

    Key Performance Indicator. A performance measure used to evaluate the success of an organisation or a particular project.

  • L1

    Level 1

  • L2

    Level 2

  • line item

    An entry that appears on a separate line in a bookkeeping ledger or a fiscal budget.

  • Main Role

    Job title or position held by a user.

  • Management Group

    Manages portfolios that include different brands.

  • Market Segment

    Hotel room or market segmentation is a way of grouping hotel guests into several segments based on a set of shared characteristics. The purpose lies in catering to each guest's needs better and maximising revenue through personalised experiences.

  • MDO


  • MDO email address

    The email address provided to your property by myDigitalOffice. The email address will be your hotel code followed by For example,

  • Medallia

    A system that provides GSS data.

  • MPI

    Market Penetration Index. Occupancy results versus the average occupancy of competitors.

  • MTD


  • myDigitalOffice solutions

    The myDigitalOffice products which includes, myPerspective, myDocs, myPlan, myData, and myRevenue. See for more information.

  • myP

    myPerspective. A cloud-based hotel performance management platform that enables hospitality professionals to access their hotels’ data from one place and in real-time.

  • myPerspective

    A cloud-based hotel performance management platform that enables hospitality professionals to access their hotels’ data from one place and in real-time.

  • myPlan

    Allows hoteliers to import and store historical budgets and actuals for more accurate planning. This solution standardizes the budgeting and forecasting process across your management portfolio allowing for week-over-week forecasting.

  • myRevenue

    Turns your siloed sales, marketing, and pricing data into the insights you need to make better commercial decisions.

  • Night Audit

    The process of summarising and ensuring the accuracy of all the financial activities that have occurred at a property on a particular day. Performing a night audit helps prepare for the next day's check-ins, check-outs, and any payment collections or outstanding balances.

  • NOI

    Net Operating Income. The amount of money left after all expenses have been paid out.

  • No Show

    When a guest does not turn up on their day of check in they are deemed a no show. No shows is used industry wide for this scenario which leads to hotels following their communicated cancellation policy.

  • Occupancy

    Occupancy in a hotel is calculated by the number of occupied rooms divided by the number of available rooms that physically exist in a hotel.

  • Occupancy Rate

    Occupancy rates refers to the percentage of the hotel that is occupied over a defined period of time. This is usually a day, week, month or year. The occupancy rate is calculated by dividing the number of actual stayed nights by the total number of available nights at the accommodation.

  • OnQ

    A Property Management System used by Hilton.

  • OOO

    Out of Order. Out of Order (OOO). Typically used when a room is being renovated, undergoing repairs, or cannot be used.

  • Opera

    A Property Management System.

  • OTB

    On The Books. Reservations and overnight stays already booked.

  • PAR

    Per Available Room

  • Pick-up

    Bookings that have been made since the last report. The Daily Pick-up or Daily Pace Report tells you how many bookings have been made since yesterday.

  • P&L

    A hotel profit and loss (PnL) statement provides an analysis of a hotel's revenue, cost, and profit performance. It helps understand how much bottom-line margin the property is making.

  • PMS

    Property Management System

  • PNA

    Paperless Night Audit

  • POR

    Per Occupied Room

  • Portfolio

    A collection of hospitality property assets owned or managed by a Hotel Management Group, person, or company.

  • POS

    Point of Sale. A computer used for sales transactions, reports, and inventory control. For example Micros Simphony, Digital Dining, Squirrel.

  • Property Report List

    A list of the reports that need to be set up or submitted for your property. The report list is emailed by myDigitalOffice but also available in the ULP.

  • QMS

    A tool that displays the file upload status of properties.

  • QTD


  • REV


  • RevPAR

    Revenue Generated Per Available Rooms. RevPAR is calculated by multiplying a hotel's average daily room rate by its occupancy rate. RevPAR is also calculated by dividing total room revenue by the total number of rooms available in the period being measured.

  • RGI

    Revenue Generating Index. A means of measuring a hotels performance and occupancy rate against that of market competitors. Generally speaking, it ensures a property is receiving a good share of the market revenue in relation to competitors. RGI = property RevPAR ÷ competitors RevPar.

  • RMS

    Revenue Management System. Revenue management system refers to a tool used by hotels to yield their revenue. This tool can be either using rules or using algorithms. In the past a revenue management system, has used rules to determine price changes to increase revenue. The modern version is to use algorithms to analyse large amount of data and inform of price changes which increases revenue.

  • Room Nights

    Room nights is the number of room nights booked or stayed in a defined period of time.

  • Room Segment

    Hotel room or market segmentation is a way of grouping hotel guests into several segments based on a set of shared characteristics. The purpose lies in catering to each guest's needs better and maximising revenue through personalised experiences.

  • RPA

    A piece of code that automates a specific function.

  • SFTP

    Secure File Transfer Protocol, is a secure file transfer protocol that uses secure shell encryption to provide a high level of security for sending and receiving file transfers. SFTP is similar to FTPS in that it uses AES and other algorithms to secure data as it travels between different systems.

  • SFTP credentials

    SFTP credentials are emailed by myDigitalOffice and include the SFTP User Name, Folder Path, Password, Server Name, and Port.

  • Shoulder Nights

    The nights on either side of a peak day.

  • signature reports

    The reports which must be signed electronically using DocuSign (provided by myDigitalOffice). The reports that make up the signature pack for each property are determined by the Hotel Management Group.

  • Signature sheet

    Separate pages that can be included in a signature pack. Instead of placing a signature on the report or document, signers would sign the Signature Sheet after each report, at the end of the signature pack, or in both locations.

  • SM

    System Manager. Tool for managing user accounts, user access, and signatures for myDocs.

  • SSO

    Single Sign On. An authentication method that enables users to securely authenticate with multiple applications and websites by using just one set of credentials.

  • Statistics

    The practice or science of collecting and analyzing numerical data in large quantities, especially for the purpose of inferring proportions in a whole from those in a representative sample.

  • STR

    Smith Travel Research. STR report (weekly & monthly) is a benchmarking tool. The report allows the subject hotel to compare its performance against the competitive set (comp set). Based on the report, hoteliers can conclude if the current market strategy is successful and make adjustments, if necessary, for the future.

  • Submission Schedule

    How often or when a report must be submitted. For example, daily, weekly, monthly, or yearly. As needed means that the report needs to be submitted if, and when it is available.

  • System Manager

    Tool for managing user accounts, user access, and signatures for myDocs.

  • T&A

    Time & Attendance

  • Total RevPAR

    Total Operating Revenue Per Available Room

  • Trial Balance

    A statement of all debits and credits in a double-entry account book, with any disagreement indicating an error.

  • TS

    Ticket Support

  • TS Manager

    Ticket Support Manager

  • TTM

    Trailing Twelve Months. The past 12 consecutive months of a company's performance data used for reporting financial figures.

  • ULP

    Univeral Loading Portal, where reports are submitted to myDigitalOffice.

  • URL

    Uniform Resource Locator

  • Widget

    A component of an interface, that enables a user to perform a function or access a service.

  • YTD